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Questions to Ask Before Hiring an HVAC Technician

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You probably already know that your heating, ventilation and air conditioning system needs regular maintenance to function at its best. You may have been doing everything you can to keep it in good shape. However, now that the time has come to call a professional, you may not know who to hire. Before you decide on an HVAC technician, you need to talk to a few candidates and ask them the right questions. If you have no idea what you should be asking, this post is for you. Here are some of the things you need to find out.

Do You Have the Necessary License and Insurance?

HVAC technicians are required to be licensed by the South Carolina Residential Builders Commission. There may also be additional requirements based on the city in which they operate. If someone purports to be an HVAC professional but they don’t have an active license, you shouldn’t let them work on your system. Ask technicians for their license number and look it up with the commission.

In addition to making sure that a technician is licensed, you also have to make sure they have the necessary insurance. You need to ensure they’re covered if something goes wrong while they’re working on your home. Inquire as to whether the company has liability insurance and workers’ compensation. 

How Many Years of Experience Do You Have?

You need to know how long a prospective hire has been in the industry. Newer entrants aren’t automatically bad at their jobs. However, you’ll likely be more comfortable with someone who has been in the industry for a while. While you’re on the topic of experience, consider asking how they got their education. Also, find out if they have experience with the type of system you have. The more information you get, the easier it will be to make an informed choice among South Carolina HVAC professionals.

Can You Provide References from Other Homeowners?

If a technician is reluctant to provide you with the names and contact details of previous customers, that’s a red flag. An HVAC professional who has consistently delivered high-quality service should be eager to provide references. Make sure you call the numbers they give you and verify that these are real homeowners. Talking to satisfied customers will help to give you peace of mind.

What Is Your Policy Regarding Refunds, Warranties, and Guarantees?

If your HVAC system is still under warranty, the technician should be willing to adhere to the terms. If your warranty has expired, they should provide you with a new guarantee to back their work. It’s also a good idea to learn about the refund policy and how they handle repairs that don’t last.

You don’t have to be an HVAC expert to hire a competent, experienced HVAC professional. If you ask the above questions, you’ll be better able to make the right choice. Of course, you should trust your gut. If something doesn’t seem right about a technician, it’s probably best not to hire them.

What To Expect From An HVAC Technician

You’ve likely invested a lot in your HVAC system and you’ll want to ensure it is running smoothly. That’s crucial to the safety and comfort of your home. There are several things a technician should do during a regular maintenance visit. If it’s your first time getting a check-up, you may not know what to expect. Here are some of the things the service provider should do:

  • A safety check. The technician should look for any issues that would present a danger to your home or your family. For example, they’ll check the heat exchanger to ensure the system isn’t leaking carbon monoxide. They’ll also inspect your carbon monoxide detector to make sure it’s in proper working order.
  • A system check. The technician should check the entire system including the heat pump, air conditioner, and furnace. They’ll make sure everything is running properly and tell you whether anything needs to be repaired or replaced. Small repairs can be carried out at the same time, but big problems will have to be addressed during a separate visit. If your air filters need cleaning, they should take care of that as well.
  • Cleaning. There are likely to be components of your HVAC system that you can’t clean yourself. The maintenance visit provides an opportunity to have a professional handle the task.

Contact C&L Services Today to Schedule A Maintenance Visit

We’re a family-owned business that’s licensed, insured and bonded. All our HVAC technicians have the necessary licenses to operate in South Carolina and they are highly trained. When we visit your home for a maintenance visit, we’ll answer all your questions and give you tips on how you can take care of your HVAC system. Call to today to schedule maintenance or ask questions.


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